We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
- If you have received damaged product or the wrong item, please mail us at email@example.com with your order number and couple of pictures of the material within 3 Days after delivery.
- We will try and replace the product as soon as possible or replace with other product if you wish to.
- At Diya Trends Clothing Store each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the cash amount.
- Sale items as defined are final and will not be exchanged.
Postage will be deducted for every item returned processing fee.
Do not like the product / Product not as per the picture shown:
- We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 3 Day exchange policy in such cases. It is applicable in case of non sale items. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale items.
- Please mail at firstname.lastname@example.org with order number and reason for return.
- We will get back to you with replace packing slip and pickup arrangements in 24-48 hours. (if the pickup is not available at your pincode then please send the package back to us and we will reimburse the courier charges)
- As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
- Store credit is valid for lifetime. There is no expiry.
- We do add almost 10+ designs daily so we are sure that you will be able to find a suitable item from our ever increasing collection.
- Cash refund is given only in case of damaged product.
- Sale of clearance sale items are final and will not be exchanged.
Beads and Sequences coming off:
- We hope that people who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the product please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive similar product again.
Q- In how many days can I return the product? What are the conditions?
A- We have a 3 day return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
Q- How do I return a product? What is the process?
A- You can mail us at email@example.com or Whatsapp: us on +92 346 400 64 74 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that no exchange or return can be done.
Q- Is Shipping charge returned?
A- Shipping charge in any case is non-refundable.
Q- Can I get cash refund for my order ?
A- No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.
Q- What happens if the item goes out of stock or there is bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Q- Can I cancel the order after I order?
A- Yes you can cancel the order within 12 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Q- Can I change the shipping address of my order?
A- Yes you can. Please inform us within 1 hours in such cases. You can mail us at firstname.lastname@example.org or Whatsapp: us on +601 88 73 18 74.
Q- Do you return and exchange the sale items?
A- We do not exchange / refund sale items.
General Returns Policy
You acknowledge that these terms of returns and cancellation are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. Items can be returned within 3 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before refund is processed. To return or alter an item, the customer must write to us at email@example.com a prompt response is assured to such mails. Alternatively, the customer may even Whatsapp: at our customer care number +601 88 73 18 74 which remains open MON – SUN (09AM – 12PM). In case of alteration request we will take care of any shipping cost that is incurred.
If you still have any questions about the returns procedure or buying from our website. Please mail us at firstname.lastname@example.org and we will be happy to help you!